Shipping and Returns

Thank you for choosing Select Fit as your fittings supplier!
Following are the terms and conditions that constitute our Shipping and Return Policies.

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General Terms and Conditions

Shipping Policies

Domestic Shipping Policy

International Shipping Policy

Return and Refund Policy

Your Order Cancellation Right

Conditions for Return

Returning Goods

General Terms and Conditions

We reserve the right to refuse service to anyone at any time for any reason.
We may change the information, including pricing, on our website at any time.
In visiting or using this website, you agree to SelectFit all terms of service and terms of trade.

Shipping Policies

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are generally processed within 2-5 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates

Shipping charges will be sent to you together with a final quote.
*Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We cannot send it to a P.O. box, and we need a physical address for our couriers to deliver.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number should be active once the courier has scanned the package at the time of collection.

Customs, Duties, and Taxes

If shipping outside of New Zealand, SelectFit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Damages

SelectFit is not liable for any products damaged or lost during shipping. Please contact the shipment carrier to file a claim if you received your damaged order.
Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently only ship to Australia and the Pacific Islands.

Return & Refund Policies

YOUR ORDER CANCELLATION RIGHTS

Once an order has been processed and dispatched, a return and restocking fee of 25% applies to any goods returned. The cost of freight to return goods is the customer’s responsibility.
We will reimburse You within 20 working days of receiving any stock returns. We will use the same means of payment that you used for the Order. Any fees associated with the payment method are to be paid by You.

CONDITIONS FOR RETURNS

For the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition you received and undamaged.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to your original payment method during the purchase. Credit card payments may take up to 20 working days for a refund to appear on your credit card statement.

The following Goods cannot be returned:

Broken or spoiled items caused by the buyer.
Fittings that have been used or installed anywhere before return
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

RETURNING GOODS

A return and restocking fee of 25% applies to any goods returned
You are responsible for the cost and risk of returning the Goods to Us. Before returning goods, please contact us on 04 213 8960 to confirm the return address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of received return delivery.

If anything is unclear or you have more questions, feel free to contact our customer support team:

By email: contact@selectfit.co.nz

By phone number: +64 (0)4 213 89 60

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